Client Testimonials

We work with a diverse range of Blue Chip clients, including a significant proportion of the FTSE 100 and FTSE 250.  Our current average project satisfaction score is 9.2/ 10 and we have a very high NPS score of +74.  Here is what a selection of our clients think of us:


 shelter logo

“White Space’s work directly supported the development of our entry into a new market and our roll-out within it.  Their market analysis was comprehensive and provided a valuable assessment of the potential of the new market.  They delivered a series of specific recommendations which allowed us to allocate a budget to entering this market and a plan for the roll-out.  Drawing on White Space’s findings, we launched into this market in 2013 with greater confidence and direction than would have been possible otherwise”

Head of Retail Operations, Shelter

Best Buy logo




I have always found White Space insightful and valuable to understanding our present and future needs. The White Space team are always willing to go an extra mile, whether it be in relation to new product development or moving our understanding forward with regards to existing product offerings”

Services Director, The Carphone Warehouse (Best Buy Europe)

 Helen and Douglas House Logo




From the outset of the relationship between Helen & Douglas House and White Space I experienced business people for whom corporate social responsibility is a ‘lived’ value.  The team at White Space selflessly used its combined expertise and experience for the benefit of the Charity. In the daily round of charity management we seldom have the luxury of time or sufficiency of resources to step back to look at the broader business landscape.  White Space, true to its name, has in a dynamic, inspiring and engaging way, helped us to do that.  In so doing they have inspired us to envisage new possibilities for Helen & Douglas House’s fundraising and fresh opportunities for raising awareness about the Charity’s work throughout the entire Thames Valley.”

CEO, Helen & Douglas House

gap logo





“John Bee and his team are incredibly detailed, thorough and passionate in their work bringing a high level of analysis and logic to their output. Their work to date has been exceptional”

Marketing Director, Europe, GAP

The National Autistic Society logo





“We approached White Space with a new service concept and some big questions around understanding our potential customer base, their interests and needs and purchasing intent. White Space executed the project with great tenacity, intelligence, and professionalism. They took the time to truly understand our needs and delivered well above and beyond our expectations.”

CEO, National Autistic Society 

lloyds banking group logo




“On the several occasions I have worked with White Space, they have responded quickly and decisively, both looking at rewards and current accounts. The analysis delivered has helped our teams to develop customer communication that promotes product features and propositions in an increasingly competitive market place. I look forward to working with White Space again.”

Customer Analysis Manager, Lloyds TSB

edf energy logo





“This is the first time we have used White Space, but it won’t be the last. They impressed from start to finish.”

B2B Customer Analysis Executive, EDF Energy

 nuffield health logo




“White Space have helped Nuffield Health understand the key drivers of satisfaction and through this, enabled us to focus our resources in areas that really matter to our consumers.”

Customer Experience Manager, Nuffield Health

Best Buy logo




“Everyone at Carphone Warehouse who has worked with White Space has been unable to fault their professionalism and excellent work. We look forward to working with them more in the future.”

Head of Research, The Carphone Warehouse (Best Buy Europe)





“White Space delivered a truly excellent piece of work for us.  Not only in terms of their thorough approach to the research, but with their value added insights covering customer, competitor and industry views, they have truly helped us shape our customer communications.  They were a pleasure to work with and we would definitely work with them again in the future”

Marketing Manager, Sky