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B2C

Connected Consumers: Creating Opportunities in FMCG

Today’s consumers are far more connected than ever before, this creates challenges and opportunities for the FMCG industry. We have isolated 5 key trends that have already begun – and will continue – to have an impact on the consumer space.

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Customer Experience: Bank on Automation

Lemonade

Getting customer service right in the financial services sector is notoriously challenging. Once they have opened their account customers rarely interact with an organisation unless they have a query, or a problem.

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The future of car purchasing: The end of the car dealership?

The car manufacturer-dealership model has been a consistent part of the car industry for decades. Franchised dealerships are a convenient way for brands to own and grow revenues without the hassle of owning and operating the branch itself. However, with many other industries being disrupted by new technologies, could this industry be about to change?…

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Growth Trends 2017: What are the opportunities

Over the course of 2016 we observed a small number of trends driving growth across many industries. Analysis of these trends gives insights into the ideas that are leading company strategy in the UK and are likely to be seen in 2017. One thing that is becoming increasingly clear is that companies are becoming more…

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Why hasn’t the Connected Homes market taken off?

For years, retailers, manufacturers and analysts have made bold claims about the influence that connected technology is about to have on the market, and have stated that we are at the tipping point. There is no doubt that at some point the industry will be revolutionised: from using energy to unlocking doors, the potential is…

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