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Outsourcing & FM

White Space has worked extensively across all areas of the Outsourcing & FM supply chain. In FM, we have provided revenue growth strategy support to clients including single stream cleaning providers, hard and soft services specialists and TFM groups. In Outsourcing we have worked in HRO, BPO and ITO and particularly in all areas of central and local government support service outsourcing.

Key questions we have helped clients answer recently:

  • We are a successful niche FM service provider. What are the most attractive adjacent areas and how do we succeed in them?
  • How do we enter a geographical market organically? What footprint and capability set do we need to win work? How well does our proposition fit in different sectors?
  • How does the market procure? What are customer key needs and drivers?
  • What M&A opportunities exist for us to enter X market? What do their customers think about them? What is their true capability?
  • Why are we losing a higher proportion of bids than usual? What can be done to improve our bid approach and wider proposition?
  • How is use of Smart Technology likely to transform the government outsourcing arena over the next few years and what implications does this have for business models? How can this be set against budget cuts?
  • Which customer segments are more likely to be considering outsourcing elements of their IT? What are their needs and drivers? How do we market to them?

Recent sub-markets we have investigated include:

  • High Street Retail, Shopping Centres, Leisure, Data Centres, Commercial, Healthcare, Education, Private Equity, Financial Services, Industrial, Legal and Professional Services, HR Outsourcing, Central Government, Local Authority
  • Enterprise, Corporate and SME

White Space’s Outsourcing & FM clients include:

  • Norland Managed Services
  • Amey
  • SGP
  • ICM Cleaning (now part of Compass Group)
  • Faceo (now part of Vinci Facilities)
  • Crown Records Management
  • Biffa
  • HSS Outsource
  • Hays RPO

“White Space managed a very rapid interpretation of our requirements and a past working knowledge of the sector and subject matter assisted.”

Managing Director, MITIE

“White Space conceived, organised and delivered an excellent project, giving me an excellent insight into our performance and market position. Based on my experience in this project I would thoroughly recommend White Space.”

UK Managing Director, Manhattan Associates