coggs

Blog

What will this year hold for Black Friday?

The countdown to Black Friday has well and truly started, but what can we learn from last year and what might happen this year? Black Friday is now the biggest shopping day in the UK: last year £2bn was spent in shops and online in just a 24-hour period. In 2015 footfall in stores fell…

Read more

Connected Homes: Why the market will take off

There’s an elephant in the (as yet unconnected) room: are connected homes technologies actually useless?  Do customers in any way want or need them?  It’s become almost impossible in some workplaces to say-nay about technology, and question it as being anything other than amazing.  But this isn’t always the case – sometimes life’s better simple….

Read more

#customerservice

Millennials (those born between 1980-2000) are part of a generation which has grown up in the midst of the digital revolution. The internet, social media and smartphones are commonplace and expectations around ease and speed are much higher than before. They are also set to be the generation with the biggest spending power since the…

Read more

4 Future Trends of Loyalty Schemes

Internet shopping means it is now easier than ever before to find the same item at a lower price. In an attempt to win customers, a huge number of loyalty schemes have been developed. This has left customers with wallets and purses full of cards that offer very similar things. Rather than jumping on the…

Read more

International Competition: Is Your Market at Risk?

Is the UK a difficult market to enter? Compared to many emerging markets, barriers to entry can be high and competition fierce. Despite this, every year many companies attempt to, often with success. This threat of new market entrants is always a concern for UK businesses, but how can they predict whether their industry or…

Read more