Notes from the Boardroom: Customer-Centric Proposition Development

In this first episode of Notes from the Boardroom, the White Space Strategy podcast, Jon Turpin introduces some key ideas from our Proposition Development webinar, held on 31st January 2019 (find the full recording here). In this podcast version, our Managing Director John Bee, Engagement Manager Sarosh Khan and Project Team Leader Alex Grime discuss…

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White Space helps Volvo Trucks tackle cyclist safety

Volvo’s passion and commitment to safe driving is at the core of their business philosophy. With 2019 marking the 60th anniversary of the revolutionary three-point seat belt, created by Volvo, White Space is helping shape Volvo Trucks’ strategy to improve communication between cyclists and truck drivers, to ultimately reduce incidents involving cyclists on the road….

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White Space collaborates with Oxford Foundry

White Space are in the process of forging a relationship with the Oxford Foundry, the new entrepreneurship centre launched by the University of Oxford. The Foundry aims to support current students and alumni in becoming more entrepreneurial in outlook and action, and also focusses on venture creation, growth and support through its accelerator programme L.E.V8….

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White Space Strategy awarded place on UK Government’s Management Consultancy Framework

The Crown Commercial Service (CCS) has named White Space Strategy as a supplier on its Management Consultancy Framework (MCF2). The framework has been set-up to enable public sector organisations access to business, strategic and transformational consultancy services, with a projected worth of over £2 billion. The tendering process required White Space to demonstrate the quality…

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Disintermediation: winning the battle for the customer relationship


I’ve worked on lots of projects on disintermediation recently. It seems like a simple concept: the removal of the intermediary, often a retailer, broker or reseller. This leads to providers selling directly to customers. However, I’ve seen things work out differently, with broader scrambles for the customer relationship breaking out. I’ve summarised the most common scenarios below, and thoughts…

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