Conducted interviews with key decision-makers at financial institutions across Europe and North America to identify pain points, opportunities for automation, and key market players.
Enabled the client to gather market insights and validate hypotheses to better engage with the onboarding value chain and inform M&A decision-making.
Service: Market Analysis
Sector: Financial Services
Our client, a leading global financial services firm, aimed to improve merchant onboarding processes by identifying inefficiencies and compliance risks faced by acquirers. The firm sought to understand how onboarding could be streamlined to reduce costs and mitigate risks, and what prospects would consider an attractive market offering.
The key question was: “What are the pain points and automation opportunities in merchant onboarding, and how can a new solution address these needs?”
To answer this question, we conducted primary and secondary research, including:
• Interviews with decision-makers at Tier 1, Tier 2, and Tier 3 banks, payment processors, and fintech companies.
• Analysis of current onboarding processes, focusing on cost, automation, and pain points.
• Evaluation of regulatory drivers and card scheme requirements.
• Assessment of third-party vendor usage and market perception of existing solutions.
Our approach provided a detailed understanding of onboarding workflows and identified areas for improvement and innovation.
Our findings enabled the client to:
• Identify key inefficiencies and compliance risks in onboarding.
• Understand what constitutes a winning onboarding solution.
• Make informed decisions about future product development and investment strategies.
Our deep expertise in financial services and proven methodologies for market research ensure clients receive actionable insights tailored to their strategic goals.
Get in touch with Andy to see how White Space strategy can support your customer journey understanding within financial markets.
